Why my client's emails keep on landing in the spam folder?

Lino Bianchi
Asked on November 23, 2021 at 08:47 AM

Hallo
unfortunately what you explain above is what I did by intuition, and it doesn't work, all my client's emails keep on landing in the spam folder, there noooooo way

This is a re-post of a comment on How to Prevent Emails from Landing in Gmail's Spam Folder

Page URL:
https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in<br/>-gmails-spam-folder/
Mubeen

Jotform Support

Answered on November 23, 2021 at 09:08 AM

Hi,
Apologize for the inconvenience.
Can you please share the link of the form you are having an issue with email being sent to the spam folder? Also can you please share the submission id so we can look into the issue in a better way?
You can try using SMTP to avoid filter issues: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form/
Guide:
https://www.jotform.com/help/chapter-12-email-problems/