Deleted data are returned to the Inbox folder

Deleted submission are returned to the Inbox folder with a different date. How to proceed so that this does not happen?

Hi,

Please provide the form where the issue is happening.

Looking forward to your reply.

Hello,

Usually deleted submissions will stay in your trash bin for 30 days before they'll be deleted permanently.

In your case, you might want to try to Delete Trashed Entries. This link might help.

https://www.jotform.com/help/377-how-to-delete-form-submission-data/

Hope this helps!

Everything happens with all forms

more often in these:

https://form.jotform.com/sankyogroup/consulta

https://form.jotform.com/sankyogroup/complementar

https://form.jotform.com/sankyogroup/entry

https://form.jotform.com/sankyogroup/termos

https://form.jotform.com/sankyogroup/a_fumantes

https://form.jotform.com/sankyogroup/b_rinite

https://form.jotform.com/sankyogroup/dor_lombar

https://form.jotform.com/sankyogroup/asma

https://form.jotform.com/sankyogroup/alergia

https://form.jotform.com/sankyogroup/pets

https://form.jotform.com/sankyogroup/tatu

https://form.jotform.com/sankyogroup/outrasdoencas

It looks like you already deleted the submissions. I can no longer find submissions in the forms you shared. Some has TRASHED ENTRIES:

If the same issue happens again, can you tell us the submission ID that were restored automatically from the trash so we can check? Here's a guide on where-to-find-the-submission-id.

The submission ID that were restored automatically to inbox.　 This data had been completely deleted, it wasn't even in the trash.

https://form.jotform.com/sankyogroup/dor_lombar

Submission ID

5139653060817520000

Submission IP

106.154.177.180

https://form.jotform.com/sankyogroup/termos

Submission ID

5140057352638540000

Submission IP

115.37.53.62

Hello, 

I was unable to find the submissions associated with the ID within the forms. Could you kindly reconfirm again from your end? Please also clear your browser cache and cookies and let us know if it makes any difference.