Password protected PDF keeps changing

The password protected PDF Password keeps changing and I can not open my PDF's from emails. I have an uppercase and a character saved and it still is not opening. After I save the characters are reverting in the total characters so it seems it is not working. I need to fix this asap!

Hello,

Please check your email settings and update the password. You can also remove it if you want to skip the password on your PDF.

You can also try using a simple password like "Myjotform2021" and see if the issue still persists.

You can also remove the password in the PDF document or use a simple password for testing purposes only:

I did the first - however the password is not working.

Thank you for testing it.

Could you please share a screenshot of where you trying to add the password?

To post a screenshot, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

Also, please share the form link so we can check it further. We'll wait for your response. Thank you!

Here - it will not save the PDF password - and it keeps changing the character count when I save and open it back again.

Hi,

On this form (https://www.jotform.com/form/213195042917152), I updated the password using 12345. Could you please submit a test submission to that form (https://www.jotform.com/form/213195042917152) and try opening the PDF using the password I created?

You can change it back to your password after testing it. We'll wait for your response.