Password protected PDF keeps changing

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    mary726
    Asked on December 02, 2021 at 02:20 PM
    The password protected PDF Password keeps changing and I can not open my PDF's from emails. I have an uppercase and a character saved and it still is not opening. After I save the characters are reverting in the total characters so it seems it is not working. I need to fix this asap!
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    VincentJay
    Answered on December 02, 2021 at 02:38 PM

    Hello,

    Please check your email settings and update the password. You can also remove it if you want to skip the password on your PDF.

    You can also try using a simple password like "Myjotform2021" and see if the issue still persists.

    1638473663_61a91fbfe222d_ac141151.png

    You can also remove the password in the PDF document or use a simple password for testing purposes only:

    1638473890_61a920a272f9c_advc2351afa.png

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    mary726
    Answered on December 02, 2021 at 02:42 PM

    I did the first - however the password is not working.

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    VincentJay
    Answered on December 02, 2021 at 03:48 PM

    Thank you for testing it.

    Could you please share a screenshot of where you trying to add the password?

    To post a screenshot, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Also, please share the form link so we can check it further. We'll wait for your response. Thank you!

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    mary726
    Answered on January 04, 2022 at 12:57 PM

    1641319035_61d48a7b4fa7e_jotform1.JPGHere - it will not save the PDF password - and it keeps changing the character count when I save and open it back again.

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    VincentJay
    Answered on January 04, 2022 at 02:15 PM

    Hi,

    On this form (https://www.jotform.com/form/213195042917152), I updated the password using 12345. Could you please submit a test submission to that form (https://www.jotform.com/form/213195042917152) and try opening the PDF using the password I created?

    You can change it back to your password after testing it. We'll wait for your response.