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mensaxisAsked on December 18, 2021 at 6:58 AMJotform not completely showing: https://share.getcloudapp.com/d5uNBJjA
2) How to remove: https://share.getcloudapp.com/2NuvJW8N (i have paid plan)
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Durand_CReplied on December 18, 2021 at 6:58 AM
Hi @mensaxis
Thank you for contacting Jotform Support.
Regarding the first question, try to re-embed your form using the Iframe code instead of the embed code. Here is a guide on how to get the Iframe code.
- https://www.jotform.com/help/148-getting-the-form-iframe-code/
For the second question, please remove the Jotform branding. Here is the guide on how to do that:
- https://www.jotform.com/help/1195-how-to-remove-jotform-branding/
Please contact us for any further questions
Best regards,
Durand
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mensaxisReplied on December 18, 2021 at 6:19 PM
Hey Durand,
Something weird is going on so i have 2 forms
Form 1 https://win.gadgetuser.com/giveaway-submission-add-ons/ (iframe embed) links to form 2 from the thankyou link.
Form 2 https://win.gadgetuser.com/submit-a-giveaway/ (iframe embed)
However, form 2 is not showing completely see: https://share.getcloudapp.com/z8ukA9xp when you click on the skip the queue link.
Any ideas? It's weird because if you go directly to https://win.gadgetuser.com/submit-a-giveaway/ it shows completely.
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Armalyn_SReplied on December 18, 2021 at 6:48 PM
Greetings
Please give me a moment to further check this issue. I will get back to you shortly.
Thank you
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mensaxisReplied on December 19, 2021 at 4:23 PM
Hi Guys,
Following up.
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Armalyn_SReplied on December 20, 2021 at 9:32 AM
Greetings,
Apologies for the late response.
You can try to redirect the link setting under Thank You Page.
From your Form settings -> Select THANK YOU PAGE -> Redirect to an external link after submission -> Paste URL.
Guide: https://www.jotform.com/help/211-setting-up-the-thank-you-page/
Other's reference that might help:
Create a Custom Thank you page with Auto-redirect
Redirecting Users to a Different Page
Change Thank You Page URL Based on a Condition
Thank you for your patience. Please contact us again if we can help in any way.