How to Change the Thank You Page URL Conditionally

Jotform’s Conditional Logic makes it simple to customize the Thank You page URL based on how respondents interact with your form. When a condition is met, the form redirects users to the specific URL you’ve set, enabling you to guide them to different pages effortlessly. For example, you can direct customers to a confirmation page after a purchase, provide a link to schedule follow-up appointments, share a downloadable resource, route them to a feedback form, or redirect them to a relevant informational page based on their selection. This feature works perfectly for order forms, surveys, event registrations, and evaluation forms where directing users to the right page improves their overall experience.

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To set up conditional Thank You Page URL, follow these steps:

1. In Form Builder, click on the Settings tab.
2. Then, click on the Conditions tab on the left side of the page.
3. On the right, select the Change Thank You Page condition. If your form already has a condition, click on Add Condition first.

4. In the next screen, set up the condition as you see below and click on Save.

In the condition above, if the value of the What information are you looking for? field is User Guides when this Sample Help Center Access Form is submitted, the form will redirect to the User Guides page. Otherwise, it will redirect to the appropriate page based on the selected option, such as the FAQs or Pricing page.

See also: How to Change Your Thank You Message Conditionally.