HIPAA: Hidden sensitive information on email notification

  • Archer Crosley
    Asked on March 14, 2022 at 9:56 AM

    If you are going to hide the information in the notification email, then the system is useless. The whole point of using the forms is to get the information. I don't get it. This means we have to go back to paper. How totally ridiculous. Patients send us text messages all the time. What's the difference between patients sending us a text message and them sending us an email?

    Page URL: https://www.jotform.com/help/504-how-to-use-notification-and-autoresponder-emails-in-hipaa-accounts/
  • Raymond JotForm Support
    Replied on March 14, 2022 at 10:14 AM

    Hi Archer,

    Thank you for your feedback and we're sorry to hear that the policy is not what you have expected.

    Please note that this feature is there as part of compliance with HIPAA regulations.

    An alternative to this is to include a PDF submission report of the submitter's data in the notification email. While this still requires to be password protected, the password can be provided to the intended recipient in a number of ways.

    For more information about this, please visit How to Include Submissions as PDF Attachment in the Email Notifications.

    Please let us know if you have further questions.