How to Use Notification and Autoresponder Emails in HIPAA Accounts

September 25, 2023

HIPAA compliance requires the protection of sensitive healthcare data in every possible way. Jotform takes the necessary measures to protect healthcare data while they are stored in the Jotform HIPAA-friendly system. However, sharing this data on insecure channels may still result in HIPAA violations.

One of the insecure channels is emails. Only a few specialized email services are providing end-to-end email encryption and using secure communication channels for emails like SSL is not sufficient to avoid a potential data breach. On the other hand, emails are crucial for many use cases and they are just irreplaceable for many users.

Protected Health Information (PHI)

With Jotform HIPAA, you are still allowed to use Notification and Autoresponder emails. The only thing you should pay attention to is not including sensitive healthcare data in them. That is why you need to mark these fields as “protected” on the form as described in How to Set HIPAA PHI Fields on Your Forms.

Arrow pointing to a field's PHI switch in Form Builder

When you get a new submission and if that submission needs to be delivered with an email channel, PHI fields will be removed from the email.

PHI fields hidden in the email

To learn more, see how to set up Notification and Autoresponder emails.

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