Appointment field: Send Reminder Email does not work with email field of multi-line question.

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    kimhoong89
    Asked on May 20, 2022 at 05:50 AM
    And also, may I know how to "send reminder email" feature in the form but it is lock. Is the feature require to subscribe on the plan to unlock?
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    Saeed
    Answered on May 20, 2022 at 06:04 AM

    Hello Kim,

    Could you please let us know on which form you found this feature locked or disabled? It is available for all users irrespective of their subscription plan. It's very easy to set up Reminder Emails. Let me show you how to Set Up a Reminder Email:

    1. On the Form Builder page, in the orange navigation bar at the top of the screen, click on Publish.
    2. In the Publish menu, click on Emails on the left side of the screen.
    3. Choose the Schedule A Reminder Email option.
    4. Here, you can edit the email content.
    5. Now, click on the Schedule tab and organize your email the way you want it. Select a repeat period, date, time, and start and finish date.

    1648720972_62457c4cbc819_Form Builder- S

    For more information, review a step-by-step guide on How to Set Reminder Emails for Your Forms

    Let us know if you have any other questions.

  • Profile Image
    kimhoong89
    Answered on May 23, 2022 at 02:01 AM

    Hi Saeed,

    Thank you for your prompt response. Here is the screenshot of the send reminder email feature I found out in the appointment booking form.


    You can see there is a setting "Send reminder emails" on right panel. The solution above is kind of manual way if I would like to send reminder emails to customers after they have make appointment which will take time to set 1 by 1.

    1653285504_628b22803e15d_

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    Ashwin
    Answered on May 23, 2022 at 02:20 AM

    Hello Kim,

    Thanks for getting back to us. I checked your form and found that you have only added one field, i.e. appointment field. Since there is no other field in your form to identify the user; therefore, there it does not show option to enable to send reminder.

    I would suggest you to please add an email field in form and that will solve your problem as shown in the screencast below:

    1653286820_628b27a4135fa_reminderEmail.g

    Let us know if you have any other questions.


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    kimhoong89
    Answered on May 23, 2022 at 02:29 AM

    Hi Ashwin,


    Noted. I just did it and it works. However, I found that it is not working if I created email column form in the multi-line questions. It has to be the individual question to set the reminder email?

    1653287251_628b29537b2e2_

  • Profile Image
    Myla
    Answered on May 23, 2022 at 02:40 AM

    Hello Kim,

    Thank you for reaching back to us. The reminder email will be sent to the email address that is entered on the form. Do you mean you want to send multiple reminder email to different users in one submission?

    We look forward to assisting you further.

  • Profile Image
    kimhoong89
    Answered on May 23, 2022 at 02:53 AM

    Hi Myla,

    You have misunderstood. Definitely is 1 reminder email sent to 1 user email address in 1 submission.

    For your information, we can create single question in single page or we can create "multi-line" question in single page. The situation as below:

    1. Email address in a single page: Reminder email available as per below image.
      1653288643_628b2ec395e18_
    2. Email address in multi-line question: Reminder email is locked as per below image.
      1653288742_628b2f26e135e_

    Here is the differences I found it out. It is not a big deal but just would like to reduce the number of page customer need to fill up only.


    Thank you.

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    Ashwin
    Answered on May 23, 2022 at 03:12 AM

    Hello Kim,

    Thanks for getting back to us. I did check this issue and can confirm that Send Reminder Email works only when you add separate email field in cards form layout. If we add email field in multi-line question, it does not work.

    I've gone ahead and escalated this issue to our Developer Team. As soon as we have an update, we'll let you know. For now, I would suggest you to please add separate email field in cards form for the Send Reminder email feature of appointment field to works.

    Let us know if you have any other questions.


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    kimhoong89
    Answered on May 23, 2022 at 03:15 AM

    Hi Ashwin,

    Thank you for your team support and appreciate on the prompt response.


    Thank you.