PDF Templates: Clicking "Use Template" does nothing

  • babystackscafe
    Asked on May 22, 2022 at 7:58 PM

    Hi! I am trying to use templates and it only allows for preview. Are there only certain templates available?

    Page URL: https://www.jotform.com/pdf-templates/professional-employee-record-template
  • Sonnyfer JotForm Support
    Replied on May 22, 2022 at 10:11 PM

    Hi babystackscafe,

    Thanks for reaching out to JotForm Support. Our PDF templates are all free to use. Please make sure that you're logged in to your account for you to see the "Use Template" button.

    1653271858 628aed32c5cb0 lkjladsa Screenshot 10

    Let us know if you need any more help.

  • babystackscafe
    Replied on May 29, 2022 at 7:18 PM

    Thank you. I am logged in and when I click on "use template" button, it does not open up. Any suggestions? We have the paid plan.

  • Sonnyfer JotForm Support
    Replied on May 29, 2022 at 9:06 PM

    Hi babystackscafe,

    Thanks for getting back to us. As we're unable to replicate the issue, would it be possible for you to record a short screen recording for us to see the problem from your perspective? You can upload it to Google Drive or any other cloud storage solution and share the link here for us to see.

    Also, kindly share the console error logs after clicking the "Use Template" button. Perhaps we can see some clues there. Here's how-to-get-a-console-report-from-most-common-browsers.

    Once we hear back from you, we'll be able to move forward with a solution.