architectdirectAnswered on May 27, 2022 12:26 PM
Hi Guys. From some reason I cannot login to the prepopulate tool. It says too many attempts.... tried it twice today. Can you help me out?
Lucas Support Team LeadAnswered on May 27, 2022 01:01 PM
Thank you for contacting us.
This normally happens when you have too many attempts to log in to your account. I flushed the login attempts, please try it again.
Thank you for choosing Jotform.
VanderlipAnswered on June 02, 2022 06:38 PM
I'm having the same issue, though haven't tried too many logins - perhaps there's something else?
Christy JotForm SupportAnswered on June 02, 2022 08:33 PM
Thank you for reaching out to Jotform Support. I am sorry that you are having an issue logging in from https://prepopulate.jotform.io/. Let me help you further. I tested the app myself and I was able to log in successfully:
Please try to clear your browser's cookies and cache and then try logging in using an incognito or private browser. Let me also clear the form caches to fix any temporary issues. If the issue persists, please consider resetting your Jotform password if that helps.
Please give it a try and keep us updated. Let us know if you need any more help.