Issues logging in, staying logged in, and navigating through Jotform.

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    Shay Sadovski
    Asked on July 06, 2022 at 05:23 AM

    Hi

    Since yesterday, Jotform isn't functioning well

    it works very slow to impossible, everything is stuck.

    and it logs me out from the user every ~10 min

    I've tried to connect from incognito and got "there was an error. please try again later"

    tried again after an hour


    -- I'm working from chrome

    -- I'm login with Google account


    can you check what is wrong please ?


    Thanks

    Shay

  • Profile Image
    Christian
    Answered on July 06, 2022 at 05:35 AM

    Hello Shay,

    Thanks for reaching out to Jotform Support. I could not find any account using the email you're currently using; could you please share either the username or the associated email address with the account you're having issues with?

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    Jennifer Camman 
    Answered on July 06, 2022 at 11:26 AM

    I am having issues with Jotform since last night. I need to update my payment method, have reset my password, but nothing helps. I used Chrome regular and incognitotab, safari, and multiple devices. 1657121103_62c5a94fd7cf2_IMG_3284.jpeg

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    Roneet
    Answered on July 06, 2022 at 11:44 AM

    Hello Jennifer,

    May we suggest that you try accessing your account again after you have logged in to your account on a different network connection. If the issue persists, may we suggest that you open the console of your web browser to check for any errors, please?

    We have a guide here on How-to-get-a-console-report-from-most-common-browsers. You can share with us the screenshot of the error if there is any. Please check this guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Let us know if you need any more help.