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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
That thread is in private mode. You were not allowed to have access to it.
May I inquire why would you want to access a private post?
which is linked from the first comment here
this is just FYI. i do not need this.
Thank you for the clarification.
Actually, those involved in the private thread were able to access it. Its just that you were not involved in that private thread the reason you could not view it even though you have the link.
Hope this clarifies the matter. Contact us anytime should you need our assistance.
my only suggestion is to make the information available to everyone, since you link to it in a public thread
i'm not saying to convert the private thread into a public one, but only to share the fix with everyone.
It was the customer who actually made the thread private.
We only make a thread private if it has any confidential information. I check this thread and have copied the screenshot on how to remove the progress bar from form: