What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot access private thread

    Asked by bayviewboom on August 21, 2014 at 06:26 AM

    this page won't load.

    support posts link to it.

    http://www.jotform.com/answers/330828

    JotForm private post private thread
  • Profile Image
    JotForm Support

    Answered by jonathan on August 21, 2014 at 08:50 AM

    Hi,

    That thread is in private mode. You were not allowed to have access to it.

    May I inquire why would you want to access a private post?

    Thanks.

  • Profile Image

    Answered by bayviewboom on August 21, 2014 at 08:56 AM

    linked here

    http://www.jotform.com/answers/309643-How-do-I-remove-a-widget-once-it-is-added

    which is linked from the first comment here

    http://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form

    this is just FYI. i do not need this.

    thx

  • Profile Image
    JotForm Support

    Answered by jonathan on August 21, 2014 at 09:04 AM

    Thank you for the clarification.

    Actually, those involved in the private thread were able to access it. Its just that you were not involved in that private thread the reason you could not view it even though you have the link.

    Hope this clarifies the matter. Contact us anytime should you need our assistance.

    Regards,

  • Profile Image

    Answered by bayviewboom on August 21, 2014 at 09:06 AM

    my only suggestion is to make the information available to everyone, since you link to it in a public thread

    http://www.jotform.com/answers/309643-How-do-I-remove-a-widget-once-it-is-added

    i'm not saying to convert the private thread into a public one, but only to share the fix with everyone.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 21, 2014 at 11:12 AM

    Hello bayviewboom,

    It was the customer who actually made the thread private.

    We only make a thread private if it has any confidential information. I check this thread and have copied the screenshot on how to remove the progress bar from form:

    Thank you!