Form submissions aren't being received

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    iamkristinbrown
    Asked on August 22, 2014 at 02:27 PM

    Hello! I have had a few recent clients tell me they have submitted a form but I haven't received any email notifications and see no evidence of it on the submissions page inside Jotform. Is there anything you know of that might be causing this? Thank you!

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    Welvin
    Answered on August 22, 2014 at 04:09 PM

    Hi,

    You have forgotten to add/select a sender email to your form notification settings. I've fixed it for you, here's your settings:

    The correct should be like this:

    I checked your form submissions page and there were submissions which are incomplete. Meaning, the form has been submitted, but NO payment has been made. You can check that by following this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments. I see two for this month. Please kindly check and let us know if none of those have contacted you about the submission.

    By default, no emails will be delivered if the submission was incomplete. You can setup incomplete payment email by following this guide: https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Lastly, you can check your email logs to your account history page. Please refer to this guide: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thank you!