What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Breakdown in the forwarding of orders

    Asked by graphicsdfw on August 26, 2014 at 12:33 PM

    Our order form is not being forwarded to us - recent problem after 90 + orders in the past year

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    JotForm Support

    Answered by Kiran on August 26, 2014 at 02:18 PM

    I understand that you are experiencing an issue with receiving notifications from the form. As I checked your form and email history, it seems to be working fine. Please see the screenshot of email history of recent submissions :

    You can check your email history from your account by following the guide How-to-view-all-your-form-Email-History that has step by step instructions along with graphical illustrations. I would also request you to go through the guide on setting up-email-alerts-to-prevent-email-bouncing-related-issues.

    Also, I see that you are collecting credit card information through the form which is not allowed and considered as phishing activity. This is against to our terms of use. The DSS/PCI certified services are only allowed to collect CC information. Request you to remove this field immediately from the form and you may use any of our payment integrations.

    Hope this information helps. Please get back to us if you need further assistance. We are happy to assist you.