Form over quota notice due to account limit exceeded.

Hi currently all of our jotforms for weekly offers https://www.jotform.com/myforms/ are returning the following message and no allowing more entries. We need this fixed as soon as possible since they are part of live campaigns.

Thank you!

Hi afterpay_marketing,

Thanks for reaching out to Jotform Support. I have reviewed your account and it seems that you have already exceeded your Submissions Storage (77,841/500), Monthly Submission (240/100), and Upload Space (15.11 GB/100 MB) for Starter/Free account. I have also reviewed your subscription and it seems that it failed to renew on July 31st, 2022 due to an incorrect card number. Please upgrade your account to increase your account limits. You can upgrade your account on this page. Check out this guide about How to Upgrade My Account.

Let us know if there’s anything else we can help you with.

Hi Christopher,

Are you able to provide me with the name of the person who paid our last invoice, invoice number 20212111115?

Thanks!

Hello Sasha,

Unfortunately, we cannot disclose any sensitive information without approval from the form owner. You can ask for this information directly from the form owner.

Let us know if you have any other questions.