PDFs attached to emails are corrupted and won`t open

  • Profile Image
    patriotic7
    Asked on September 29, 2022 at 05:09 AM

    Dear,

    The pdf documents are not open, it is showing as a corrupt file for all emails. Please find it as early as possible.

    Thanks



  • Profile Image
    Mary_Ed
    Answered on September 29, 2022 at 06:09 AM

    Hello Patriotic7,

    Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble with this. Is this happening to all of your forms or just a particular form? If so, can you share the link to your form, so I can check it out and see what’s going on? I tried cloning one of your forms and could download the PDF file without any issues. Check out the screencast below to see my results:

    1664445296_63356b701a398_01.gif

    As an additional measure to resolve this issue, I have cleared your form cache. If this happens to several forms could you kindly send us the ID of all the submissions affected to investigate further? Also, as a workaround, have you tried to add the PDF download link to the Notification email, as shown in the following screencast?

    1664446036_63356e54e88aa_01.gifGive it a try and reach out again if you have any other questions.