Unable to locate my paid account

i seem to be having issues locating my paid account. my employee orginally signed up under his email

julian@cornerstonefundingofnc.com which is where i placed my payment information for the monthly cost of 39.00 the account doesnt seem to exist any longer or we cant log into it . however he seems to think the user name was changed to russell@cornerstonefundingofnc.com when i log into this account it does not show me the same things that the account i paid for showed me. how can this be fixed

Hello Russell,

Thank you for reaching out to Jotform Support. I am sorry that you are having difficulty locating your paid account. At the moment, there is no account associated with julian@cornerstonefundingofnc.com. Furthermore, the email address russell@cornerstonefundingofnc.com is currently in a Free plan with no history of payment transactions.

We can help you further if you can send us the receipt of your last payment to Jotform showing the amount, date, and transaction number. We have a guide here explaining how to send a screenshot. You may also provide us with 2 of your form URLs/submissions IDs.

Reach out again if there’s anything else we can do for you.

my corporate card is on file with you as you are taking a monthly fee from me either from russell@cornerstonefundingofnc.com or julian@cornerstonefundingofnc.com and if not i want the money you have taken refunded or i want my account credited for this inconvenience. please locate the account

Hi Russell,

Thanks for providing a screenshot of the receipt. Let me forward this to our corresponding team and will circle back to you once we have an update. Appreciate your patience.

Hey Russell,

Thanks for your patience. We have found your account under:

Username: J*li*n_J*m*n*z
Email: *nd*rwr*t*ng@c*rn*rst*n*f*nd*ng*fnc.com

We have masked it for security purposes, do you know these credentials? Please confirm and let us know if you need any more help.

thank you this solves my issue