Jotform to Excel: Zero being ignored

Hello Hoppecke USA,

Thanks for reaching out to Jotform Support. To assist you correctly, can you provide us details with regards to your concern? If you can provide us the Form URL of the form or a screenshot showing the issue, then it would help us investigate further.

Once we hear back from you, we'll be able to help you with this.

Hi Hoppecke,

Thanks for reaching out to Jotform support. I am sorry you are experiencing this issue. To better assist you could you please provide a link to the form you are having issue with. Once we hear back from you, we'll be able to move forward with a solution.

Reach out to us if you need any more help.

Hello Hoppecke USA,

Thanks for getting back to us. I'm sorry you're having difficulties with your form. It looks like the problem is not with the submission table but with how excel is removing the zero in the downloaded file. You might want to check this guide on how to prevent excel from removing the zero in your number column.

Give it a try and let us know if you have any other questions.

Hello Xiaofeng,

I have tried downloading two submissions from Jotform Table to Excel. I selected the submissions with PO numbers starting from 0. After downloading, 0s are not removed from these submissions. See the images attached:

Have you tried downloading the submissions from your Jotform Table? Can you please try downloading it as an Excel file?

Give it a try and reach out again if you have any other questions.

Hi Xiaofeng,

Thanks for getting back to us. Kindly allow me a few moments to look into this and I'll get back to you with an update. 

We appreciate your patience.

Hello Xiaofeng,

Can you please share with us a screenshot of your Zap setup so we can take a look?  This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

Hi Xiaofeng,

Please allow me some time to check on this and get back to you with relevant information.

Thanks for waiting.

I did a test on my end and I was able to replicate the issue. It looks like the issue is in on Excel's side. Please change the format of your customer PO number to a Text in Excel.

Give it a try and let us know how it goes.

Hi Xiaofeng,

Did you test Jotform data automatic transfer to Excel via Zapier?

To confirm, yes, I tested via Zapier. It looks like Excel ignores zero if the cell is formatted as Number as zero in numbers such as 08 does not hold any value. Kindly change the cell format to Text and let us know how it works on your end.