What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The jotform disappears every time I go back to the website page

    Asked by emlogodesign on October 23, 2014 at 10:22 PM
    however now every time I submit
    the form and go back to the page where the form is, it disappears. BOTH on
    mac and pc (as the first guy told me it was a mac issue) well that is not
    true.
    wix form disappears form is blank wix form is blank
  • Profile Image
    JotForm Support

    Answered by Jan on October 24, 2014 at 03:15 AM

    Hi,

    Sorry for the inconvenience. I was able to replicate your issue. When I submit the form, it will go to the custom URL: ( http://www.emdesignia.com/#!5-cost-saving-ideas/c1ofk ) When you hit back button it will go to the main page, but the form will disappear. I can see that you already embedded your form using Iframe method when you followed the guide on How to Add Form on Wix Site.

    If you want, you can just create a different Thank You page like the Thank you message (you can edit or add links) instead of that Custom URL.

     

    You can try re-embedding the form using this iframe set.

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotform.us/form/42689231036152" frameborder="0" style="width: 100%; height: 390px; border: none;" scrolling="no"></iframe>

    ***I removed the onload="window.parent.scrollTo(0,0)" 

     

    Let us know if the issue is still the same. Thank you.

  • Profile Image

    Answered by emlogodesign on October 25, 2014 at 09:11 PM
    That did not help. And the point of the form is to take them to the thank
    you page so no, I can't just change it.
    --
    *Emily Kucera*
    *Graphic Designer*
    563.581.0019
    emdesignia@gmail.com
    emdesignia.com
    Share your positive experience by writing a review!

    ...
  • Profile Image

    Answered by emlogodesign on October 25, 2014 at 09:11 PM
    Oh also, now the autoresponder doesn't work either. I'm beyond frustrated
    with this.
    --
    *Emily Kucera*
    *Graphic Designer*
    563.581.0019
    emdesignia@gmail.com
    emdesignia.com
    Share your positive experience by writing a review!


    ...
  • Profile Image

    Answered by raul on October 25, 2014 at 10:20 PM

    Hello,

    I'm sorry that you're having all this issues with your form.
    Upon checking your site, I noticed that the JotForm iframe is being embedded twice on your page.

    Please try to remove the first iframe (IFrame_i1pr6vkk) and leave only the second one.
    Also, please try to use the code suggested by Jan for the second iframe.

    Also note that I've moved your autoresponder issue report to a different thread as it's not related to the topic of this one. You can find this new thread here: https://www.jotform.com/answers/449288 

    Please let us know if this issue persists.

    Thanks.