Is there a way to suppress the deleted data from the Analytics?

  • Jeremy Jones
    Asked on October 23, 2022 at 4:59 PM

    Hi there --- We've recently launched our Jottform so we had a lot of test data from internal users. I've deleted the test data. However, when I pull the form analytics, it's clear the test data that's been deleted from the submissions is still pulling into the analytics. Is there a way to suppress the deleted data from the Analytics?
    Thanks,
    Jeremy

    Page URL: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/
  • Amin JotForm Support
    Replied on October 23, 2022 at 7:31 PM

    Hello Jeremy,

    Thanks for reaching out to Jotform Support. Please note that, unfortunately, form analytics records all submissions even after they get deleted. However, I've successfully escalated this as a feature request to our developers. Also, please note that we can not provide you with when or if this will be implemented. If there is any update, we will inform you via this support ticket.   

    Should you have any further inquiries, please feel free to get back to us.

  • Tech_Support_webmaster
    Replied on October 24, 2022 at 8:40 AM

    That's disappointing.

    Is there a way to Build A Report that will give me the conversion information?
  • Danilo JotForm Support
    Replied on October 24, 2022 at 8:52 AM

    Hi Jeremy,

    As for your other question, I've moved that to a new thread. You can check that out here.