Having trouble reverting the form

  • Walker
    Asked on January 11, 2023 at 7:35 PM

    I have been having trouble reverting to a previous version of my form since Friday, please help

    Page URL: https://www.jotform.com/help/294-how-to-view-form-revision-history/
  • Carrissa JotForm Support
    Replied on January 12, 2023 at 3:42 AM

    Hello Walker,

    Thanks for reaching out to Jotform Support. For us to better help you, can you share with us the form you were trying to revert? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.


  • trucommodity
    Replied on February 7, 2023 at 8:44 PM

    Carissa,

    After completely reading the inquiry from Walker above (which I'm having the same issue) and also noticing that he shared a link to a tutorial, it seems as if he has already gone through the steps that you have sent to him (like I have also). I there is more detail required to know what is going on... it is always amazing to me that the customer service reps would rather suggest going through the same troubleshooting steps over and over then to consider that the customer has probably tried everything that is on the help forum before reaching out for help. They never think the problem could be with the software....
    (even when it more then one person having the same issue).


    I look forward to a solution to this problem being posted, as I am also having troubles with using the revet feature and don't know why there couldn't just be an undo button.

  • Carrissa JotForm Support
    Replied on February 8, 2023 at 1:26 AM

    Hello trucommodity,

    Thanks for reaching out to Jotform Support. I moved your question to a new thread and helped you with that here.

    Let us know if there’s anything else we can help you with.