Some Forms are not being emailed to us

  • Profile Image
    bsujevich
    Asked on January 14, 2015 at 12:50 PM

    Hi,

    We were testing out our inspection form on January 12th and noticed we were not getting emails for each form we filled out.

    Only a few of them were emailed to me.

    I checked the sent forms section and they are all there, even the fake ones we created.

    Is there a way to be sure that all forms are emailed to my Comcast email address (set as default)?

     

    Thank you

    Brian

  • Profile Image
    Mike
    Answered on January 14, 2015 at 03:40 PM

    Thank your for contacting us.

    According to our mail logs, the messages are being sent. You might need to contact your email provider to check the delivery issue.

    Note, that you can check the email history of your account:

    How to view all your form Email History

    Also, the form email messages can be sent with your own SMTP sender.

    How to Setup SMTP for a Form

    Please feel free to contact us if you need any further assistance.