What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some Forms are not being emailed to us

    Asked by bsujevich on January 14, 2015 at 12:50 PM


    We were testing out our inspection form on January 12th and noticed we were not getting emails for each form we filled out.

    Only a few of them were emailed to me.

    I checked the sent forms section and they are all there, even the fake ones we created.

    Is there a way to be sure that all forms are emailed to my Comcast email address (set as default)?


    Thank you


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    JotForm Support

    Answered by Mike on January 14, 2015 at 03:40 PM

    Thank your for contacting us.

    According to our mail logs, the messages are being sent. You might need to contact your email provider to check the delivery issue.

    Note, that you can check the email history of your account:

    How to view all your form Email History

    Also, the form email messages can be sent with your own SMTP sender.

    How to Setup SMTP for a Form

    Please feel free to contact us if you need any further assistance.