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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not sending email content correctly

    Asked by trinityjax on January 20, 2015 at 10:40 AM

    We updated a form. It is embedding properly on the site, but when it submits, the email received, still looks like the old form.

    Page URL:

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    JotForm Support

    Answered by Kiran on January 20, 2015 at 01:12 PM

    Do you mean to say that the email notification received is different than you are looking into when the JotForm is submitted?

    I see that there are several fields are included in your email notification. If you feel that all the fields are not included into this, you may add the fields from email setup wizard.

    Click on Emails and then click on Notifier to edit the email notification.

    You may also add a new notification so that all the fields are included in it. Once the new notification is set and you are satisfied with it after testing, you may delete the old notification.

    If you are referring to something else, please let us know.

    If you are replying to this thread, please click on the link "View this thread on browser" displayed below to reply to this post rather replying through email. 

    Thank you!