How to increase upload space

  • Abteilung 6.3 BFW
    Asked on June 30, 2023 at 5:25 PM

    Hello, we're having the same problem as everyone else - the deleted space not being reopened. Please help.

  • Rhina JotForm Support
    Replied on June 30, 2023 at 6:20 PM

    Hi Abteilung 6.3 BFW,

    Thanks for reaching out to Jotform Support. Can you send us a screenshot of the problem so we can better understand the issue.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.


  • mkornegay2
    Replied on July 6, 2023 at 4:59 PM

    Same issue. I delete all my submissions and it's still showing the same usage space. Obviously, this is something done internally to force users in to upgrade by placing a Lifetime Upload Limit. Not cool. How to increase upload space Image 1 Screenshot 30How to increase upload space Image 2 Screenshot 41

  • Joram_Perucho Jotform Support
    Replied on July 6, 2023 at 11:55 PM

    Hi Abteilung 6.3 BFW,

    Thanks for getting back to us. when I checked your account, it shows that you are almost reaching the upload limit. Keep in mind that deleting the submission will not automatically free up some space, you will also need to purge them. Let me show you how;

    1. In your Tables, click the three dots icon from the tab and then choose Trashed Entries.
      How to increase upload space Image 1 Screenshot 30
    2. Select the deleted entry and then Delete Forever.
      How to increase upload space Image 2 Screenshot 41

    Also, purging them will completely delete the data from your account so you can download them first.

    Let us know if you need any other help.

  • mkornegay2
    Replied on July 7, 2023 at 4:14 AM

    I did this already. There is nothing in archive or trash. Everything has been purged as per your documentation. Now after some time it is showing reset, but it was not immediate. Thanks.
  • Olivia JotForm Support
    Replied on July 7, 2023 at 8:02 AM

    Hi mkornegay2,

    Thanks for getting back to us. I moved your question to another thread to avoid any confusion under this thread. You can check out our reply here shortly.

    Let us know if you have any other questions.

  • mkornegay2
    Replied on December 12, 2023 at 2:36 PM

    I have deleted and purges all entries yet it's still showing 64.4MB out of 100MB. Why? Please update your system.

  • Rhina JotForm Support
    Replied on December 12, 2023 at 4:37 PM

    Hi Abteilung 6.3 BFW,

    Thanks for getting back to us. It seems that the submissions on the form STO-Aufnahmeformular BFW-Wasser are still not deleted. You can access the Tables page here and delete the submissions. Let me show you how:

    1. Open your My Forms page and choose your form.
    2. In the toolbar at the top of the page, click on Submissions

    How to increase upload space Image 1 Screenshot 30

    3. Select the submission you want to delete and click on Delete on the upper right on your Tables page.

    How to increase upload space Image 2 Screenshot 41

    Then follow the steps provided by my colleague Joram to purge the deleted submission. Please make sure to download the submission first so you have a back-up copy.

    Keep us updated and let us know if you need any other help.