- JotForm SupportKiranAnswered on April 24, 2015 at 02:02 PM
The incomplete submissions cannot process any payments and the email alerts are triggered only when Pending Payment Emails option is enabled from the Payment field properties. The submission that you've received the payment could be another submission from the same user.
Since you have not set the Pending Payment Email on your JotForm, the emails are not triggered and the payment is not processed for the other submission. You should be able to see such submissions from Incomplete Payments.
Hope this information helps!