What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received a notification and payment for one incomplete payment and none for other. Why is there a difference?

    Asked by QuinndaleIT on April 24, 2015 at 01:57 PM

    One of the "incomplete payments" submissions I did in fact get an email notification about and can see the money.

    Another one I haven't received anything. Why is there a difference?

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    JotForm Support

    Answered by Kiran on April 24, 2015 at 02:02 PM

    The incomplete submissions cannot process any payments and the email alerts are triggered only when Pending Payment Emails option is enabled from the Payment field properties. The submission that you've received the payment could be another submission from the same user.

    Since you have not set the Pending Payment Email on your JotForm, the emails are not triggered and the payment is not processed for the other submission. You should be able to see such submissions from Incomplete Payments.

    Hope this information helps!