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  • Profile Image

    Submission email is missing few questions.

    Asked by ccolter on August 24, 2015 at 08:12 PM

    When someone completes this form 

    http://www.jotform.us/form/51108698714158

    It does not send me the requested vehicle in the "Interested In" field

    Please advise asap

    Cameron Colter
    cameron@vancefleet.com

     

    Page URL:
    http://www.jotform.us/form/51108698714158

    submission email email JotForm www href mailto
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 25, 2015 at 01:20 AM

    Hello Cameron,

    I did check your form's notification email template and found that the field name for "I'm Interested in:" question.

    Please be noted that if edit your email alert template, it becomes dirty. That mean any changes you make in your form will not be reflected in your email alert. You will have to manually update it in your email template.

    The best way to solve this problem is to delete the existing email alert and add a new one. A new email alert will always add all the questions with correct field name. The following guide should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    I have anyway gone ahead and updated your form's email alert and fixed this issue. I would suggest you to please test your form and get back to us if the issue persists.

    Thank you!