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ccolterAsked on August 24, 2015 at 8:12 PM
When someone completes this form
http://www.jotform.us/form/51108698714158
It does not send me the requested vehicle in the "Interested In" field
Please advise asap
Cameron Colter
cameron@vancefleet.com -
Ashwin JotForm SupportReplied on August 25, 2015 at 1:20 AM
Hello Cameron,
I did check your form's notification email template and found that the field name for "I'm Interested in:" question.
Please be noted that if edit your email alert template, it becomes dirty. That mean any changes you make in your form will not be reflected in your email alert. You will have to manually update it in your email template.
The best way to solve this problem is to delete the existing email alert and add a new one. A new email alert will always add all the questions with correct field name. The following guide should help you:
Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
I have anyway gone ahead and updated your form's email alert and fixed this issue. I would suggest you to please test your form and get back to us if the issue persists.
Thank you!