What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invalid Configuration This transaction cannot be processed error in payments

    Asked by jaycontor on August 26, 2015 at 01:22 AM
    I'm having one final problem - I have hooked up the payments to the form
    and when I try to submit it and pay for it, it comes up with an error
    message saying:
    Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to
    process transactions.
    Can you please help!?!?!
  • Profile Image

    Answered by Sammy on August 26, 2015 at 06:05 AM

    What payment widget are you using to integrate?

    Kindly confirm that the authentication/API key is correct in the integration and matches your merchant account.

    If it is PayPal kindly try using the normal PayPal widget (first one on the list) as this only requires your email address linked to the PayPal account

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    Answered by jaycontor on August 26, 2015 at 06:45 AM
    How do I check what widget?
    Sent from my iPhone
    ...
  • Profile Image

    Answered by Sammy on August 26, 2015 at 08:08 AM

    I have checked and you are using the PayPal pro widget (it offers the credit card option), the direct PayPal option works correctly on my end.

    I'm also receiving the same error

    This transaction cannot be processed. The merchant's account is not able to process transactions.

    https://developer.paypal.com/docs/classic/api/errorcodes/

    The error occurs if your account is not a business account, kindly contact PayPal regarding this as they will be able to guide you on how to configure your PayPal account.

    Alternatively you can use the basic PayPal Widget https://www.jotform.com/help/50-PayPal-Forms

     

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    Answered by jaycontor on August 27, 2015 at 03:45 PM
    Hi I tried paypal express as per your advice and i get a message saying contact administrator "transaction refused because of an i valdi argument see additional error messages for details". You are not signed yo to accept payment for digitally delivered goods?????
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 27, 2015 at 08:31 PM

    That error means that you must go to your Paypal Express account and set it up to accept digital goods. Please follow this link in order to get further assistance, otherwise contact Paypal support.

    http://digitalgoods.co/2011/07/06/set-up-your-paypal-business-account-for-digital-goods/

     

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    Answered by jaycontor on August 27, 2015 at 10:45 PM
    Sorry this is getting so frustrating. I mentioned before that I don't have
    a business account, I have a premier account. This link is therefore
    useless to me :(
    ...
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    Answered by Sammy on August 28, 2015 at 05:53 AM

    The option for digital goods is available only for the PayPal business account, if you do not require the digital goods option you can uncheck it in your widget setup

     

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    Answered by jaycontor on September 01, 2015 at 08:45 PM
    Hi there
    Thanks for all your help.
    I need to know one more thing. The head of information security at our company has just asked what measures are undertaken to ensure 100% security of the data and also to have it all wiped off your systems once our event ends sometime in October?
    Do we have some sort of agreement in writing etc?
    Sent from my iPhone
    ...
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    Answered by Sammy on September 02, 2015 at 03:32 AM

    Jotform is safe harbor certified we take great care to ensure hat any information collected by our forms are not disclosed to any parties other than the owner. You can read more about this in the following links

    http://www.jotform.com/privacy/

    http://www.jotform.com/blog/140-Announcing-JotForm-s-Safe-Harbor-Certification

    Our data center security is up to date and we have ensured that we mitigate threats such as DDOS and SQL injections.

    We also have an anti-phishing system that evaluates all created forms and flags them if they appear suspicious based on the type of field inputs and labels.

    We also recently introduced submissions encryption, which allows your submissions to be stored in an encrypted form and not in the usual plaintext

    https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Another bit regarding security, you can embed/share your form securely by enabling the secure form option, this ensures all submissions are carried via the secure SSL protocol, please refer to these guides for more information

    http://www.jotform.com/answers/13420-Secure-Form-Submittion

    http://www.jotform.com/answers/6260-How-can-i-be-sure-the-data-submitted-on-my-jot-forms-is-secure

     

    bout the deletion of submissions at the end of a period, I'm afraid we do not have such a provision in place at the moment, this will require manual deletion form your end.

    Please let us know if you need further information or clarification