- yourportfolioAsked on September 21, 2015 at 08:36 PM
I still get this message:Form not foundThis form is disabled.any help !?Thanks
- JotForm SupportJanAnswered on September 22, 2015 at 06:40 AM
Your account is autosuspended because your forms are using the Arabic language. I will re-activate your account now.
You need to create the form in English first and then use the Language tool to select a default language. You need to do this as soon as possible or else your account will be suspended again.
- yourportfolioAnswered on September 22, 2015 at 10:45 AM
Thanks for your reply. I deleted my previous form. I created a new one. First, I created the form in English. Then, I wanted to edit form languages, they went all fine except:
"Sorry! Only one entry is allowed. Multiple submissions are disabled for this form"
Whenever I write its translation and click on "save", it goes empty again.
So, I couldn't translate that warning sentence! What should I do?
- JotForm SupportdavidAnswered on September 22, 2015 at 12:31 PM
My apologies, both your forms look to be correctly setup. I reactivated your account and whitelisted your forms. You should be able to edit either one in any language without any further issues. The changes may not have saved due to the account suspension, you should be able to save changes once again.
- yourportfolioAnswered on September 22, 2015 at 06:01 PM
It works now. I have a question:
How can I show my form in Arabic all the time. (I don't need the English form)
What I did so far is:
I put Arabic as a default language.
I checked the box (Detect user browser language)
But I still see the form in English !
- JotForm SupportChriistianAnswered on September 22, 2015 at 11:44 PM
I checked the site you provided and I can see that the form is now displayed in Arabic.
Are you still encountering this issue?
We will wait for your response.
- yourportfolioAnswered on September 23, 2015 at 05:49 PM
Thankfully I found out how to make my forms in Arabic all the time :)
Thanks for your support
- yourportfolioAnswered on October 02, 2015 at 03:44 AM
I created a new form. Unfortunately, I got the same problem. Arabic language does not work.
I checked it to be the 'default language' , but when I open the page on my website I get only the English version!
Any idea? Thanks
- JotForm SupportChriistianAnswered on October 02, 2015 at 05:50 AM
Are you referring to this form - http://www.jotformeu.com/form/52726581639364? I tried to accessed the form and I was not able to replicate the issue you are reporting. Upon load of the form, the language is set to Arabic. See screenshot below.
Are you still encountering this issue? If so, can you provide to us the browser version and device you are using when you access the form? If you have embedded the form in your website, please also provide the exact URL so we can further check.
We will wait for your response.
- yourportfolioAnswered on October 02, 2015 at 05:57 AM
The browsers I use are: Firefox (40.0.3), and Google Chrome (Version 45.0.2454.101 (64-bit))
I still have the problem.
The exact page is as I mentioned:
- SammyAnswered on October 02, 2015 at 07:56 AM
I checked the link you provided and did encounter the same issue, the form loads and defaults to English instead of Arabic.
This is caused by the dynamic scripts failing to process after the form is loaded because the src attribute of the iframe is missing the form URL, kindly re-embed the form and ensure the src attribute has a link to the form in order to allow complete loading of the scripts.
I added your form link manually to the site's iframe and it managed to load correctly (see screenshot below).
Please let us know if this resolves the issue on your end.
- yourportfolioAnswered on October 03, 2015 at 01:20 AM
I checked the src. The form works with Safari, but not Firefox or Google Chrome!
- JotForm SupportJanAnswered on October 03, 2015 at 06:18 AM
Please try to re-embed the form using the Iframe method. Hope that works. Let us know if the issue is still the same. Thank you.
- yourportfolioAnswered on October 03, 2015 at 09:53 PM
Yes, by using Safari browser the default language works, but not by using Firefox or Chrome!
- JotForm SupportJanAnswered on October 04, 2015 at 03:31 AM
I would like to verify if you already re-embed the form using the Iframe method. I checked your webpage and it is still using the normal embed.
The issue only happens when you open the embedded form on your webpage. However, if you open the form's direct URL, the language tool is working properly in Firefox and Chrome. So please embed the form again and use the Iframe method.