What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Am I able to send an automatic email with variant information to someone based on an option they choose in a dropdown on a form?

    Asked by FamilyProperties on September 28, 2015 at 10:40 AM

    I want to be able to automatically send someone a specific packet of information based on what option they select in a drop down menu on the form.

  • Profile Image

    Answered by Boris on September 28, 2015 at 11:23 AM

    Yes, you can definitely do that with Conditional Logic applied to your email notifications or to your email autoresponders.

    The first thing that you should do is decide whether to use an email notification (generally sent to you or one of your predefined email addresses) or an autoresponder (generally sent to the person who is submitting your form).

    You can set up several email notifications or autoresponders with different content, and then you will send one of them depending on the conditions.

    You can set up conditions by going to Setup & Embed > Conditions > Send an email after submission to send your desired notification/autoresponder based on what your users have answered to any of the form fields.

    Please refer to the image below for visual guidance:

    Using a conditional autoresponder, to send email back to the person filling out your form:

    Using a conditional notification, to send email to yourself or another predefined address:

    Please let us know if you need further assistance.