Some fields in the second form are prepopulated but they are empty when submitted

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    beatsahead
    Asked on October 22, 2015 at 08:34 AM

    I am hoping to take my site live tonight, but my form isn't working properly

     

    My form 1 http://dev.beatsahead.com/

    sends the info to form 2 http://dj-hire-london.co.uk/jotform-test-2nd-form/

    and fills in the field with the correct information but then the field changes back, help appreciated

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    Welvin
    Answered on October 22, 2015 at 10:51 AM

    I can't submit your first form that is embedded to your website. There is a conflict in the page as far as I could see it. Here are some logs in the browser console:

    The form is highly customized in your website (http://www.jotformeu.com/form/52762376904361). I would suggest doing the customization in the designer:

    https://www.jotform.com/form-designer/

    Then you can just embed the form to your website using iframe method to prevent the conflict. Here's how: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

     

    As for the issue in the prepopulation, please try setting up the "Clear Hidden Field Values" option in the Preferences of the second form from Clear on Submit to "Don't Clear":

    I hope this helps.

    Thanks

  • Profile Image
    beatsahead
    Answered on October 22, 2015 at 11:33 AM

    Thanks for help, i had to pay someone to create the in-line form, I could not get it right with designer. But I've changed the setting on clear field and its working for me now, it s a bit worrying that the form would not submit for you.

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    Welvin
    Answered on October 22, 2015 at 12:53 PM

    You're welcome and that's great to know. Well, I can submit the form now. I'm not sure what happened, but again, the issue could be related to the script conflict.

    I would still suggest designing the form in the form builder/designer then re-embed the form using our iframe method. I will try to design it and let you know.

    Thanks

  • Profile Image
    beatsahead
    Answered on October 22, 2015 at 01:17 PM

    WOW, thanks, it would be great if it worked from jotform designer, but I couldn't get it to stay inline

  • Profile Image
    Welvin
    Answered on October 22, 2015 at 02:22 PM

    You can apply a custom CSS codes in the form. You just need to put it in the CSS area. Target the field classes or ID. I will try it and let you know here.

    Thanks

  • Profile Image
    beatsahead
    Answered on October 23, 2015 at 06:23 AM

    it worked for a while, but now the second form is reverting back to {all} 

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    BJoanna
    Answered on October 23, 2015 at 11:20 AM

    Can you please provide us more details about your issue? I am now sure what do you mean when you say "now the second form is reverting back to {all}".

    We will wait for your response.

  • Profile Image
    beatsahead
    Answered on October 24, 2015 at 06:13 AM

    Sorry as it was same thread about same problem

    my first form http://dev.beatsahead.com/

    prepopulates my second form http://dev.beatsahead.com/dj-booking-page/

    all of the information is there and the field on the 2nd form is filled with the value from {all} in the 1st form on loading which is correct.

    Then it refreshes itself and reverts to {all} in the field which is the field name from the 1st form not the field values.

  • Profile Image
    beatsahead
    Answered on October 24, 2015 at 08:27 AM

    It would appear to be my chrome browser which had the issues, on ie the correct information is showing in the field.

    However, I have changed calculations and field outputs and copied the new source code to my site, but the changes aren't being implemented. For eg. have taken the date out of the {all} field but it is still showing in the prepopulated field of the next form?

  • Profile Image
    Mike_G
    Answered on October 24, 2015 at 11:30 PM

    I have cloned both your forms and I was able to see what you mean as I was able to reproduce the issue. On the image below, I have unhid the "all" field for testing purposes.

    I have also tried using Internet Explorer and you are correct, both forms work perfectly in IE. It may look like a browser problem or something. But here's what you can try to do to fix the issue.

    After saving the changes, save the form, and test it. 

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • Profile Image
    beatsahead
    Answered on October 25, 2015 at 04:58 AM

    Thank you very much, it's working perfectly.

  • Profile Image
    BJoanna
    Answered on October 25, 2015 at 06:05 AM

    On behalf of my colleague Mike_G you're welcome. 

    Feel free to contact us if you have any other questions. 

  • Profile Image
    beatsahead
    Answered on October 26, 2015 at 06:46 AM

    It worked for a while, but 'save on data changes' is checked every time I open it, I uncheck it and save, even come out of the form and back in again, it will not stay unchecked.

    I've copied the same form to a different format, and having the same issues.

    The new form is https://form.jotformeu.com/52762376904361

  • Profile Image
    Welvin
    Answered on October 26, 2015 at 08:52 AM

    I think that is unrelated to the original issue. I have moved it here: http://www.jotform.com/answers/689893.

    Thanks