What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Form: Headings are pixelated on generated forms

    Asked by Celestel on February 10, 2016 at 06:20 AM

    is there any way to improve to pdf quality?

    can you convert a form word?

    thank you.

    pdf form pixelated headings
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    JotForm Support

    Answered by Mike on February 10, 2016 at 10:08 AM

    We do not have any settings related to the PDF quality. Is there are any specific quality issues with generated PDFs?

    Can you please also clarify your question about a form word conversion?

    Thank you.

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    Answered by Celestel on February 11, 2016 at 01:46 AM

    Please see attached the quality of my pdf document.
    I would like to know if you can create a WORD documents from the form instead of a PDF (because the pdf quality is so bad)
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 11, 2016 at 08:31 AM

    Unfortunately, if you are replying in this thread using the email software/client, the attach files won't be able to go through in our forum. You need to directly visit this thread using this link http://www.jotform.com/answers/768776, and use the upload image button on the reply textarea for the screenshot.

    Or you can upload the PDF sample you have in a hosting site like Dropbox or Google Drive and share the link here.

    You cannot convert forms or submissions to a word document. However, you can easily download the submissions as an excel or CSV file (aside from PDF). You can follow this guide: http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    If you are referring to a fillable PDF, you can learn more about it in this guide: http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    We'll wait for your response.

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    Answered by Celestel on February 11, 2016 at 09:19 AM

    The PDF is quality on this form is very bad - please see it here https://www.dropbox.com/s/cyhcx0b3cbddefg/CTV%20NEW%20RESERVATION%20AGREEMENT%20FILLABLE.pdf?dl=0

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    JotForm Support

    Answered by Charlie on February 11, 2016 at 10:54 AM

    Apologies for the inconvenience. The "Create PDF Form" will sometimes won't be able to fully convert how the web form looks like in the PDF file. I checked your PDF form and it seems to be good in my end. I'm using Adobe Acrobat Reader to view it.

    May we know what specific problems you are having so that we can better check it? Please note that we suggest using Adobe Acrobat Reader or Foxit when viewing or completing fillable PDF forms.

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    Answered by Celestel on February 11, 2016 at 11:08 AM

    thanks for your reply, I do use adobe reader. The form is great but the quality is not so great - it's very pixelated - specially the headers. 

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    JotForm Support

    Answered by Mike on February 11, 2016 at 12:32 PM

    We have forwarded a bug report ticket to our developers about pixelated headers on the PDFs. We do not have any ETA for when it will be fixed, but we will let you know once we have any updates.

    If you do not need fillable PDF, it is possible to print a web form version into a PDF file with Google Chrome.

    How to Save a Web Page as a PDF in Google Chrome

    Thank you.