Not receiving submission emails.

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    mekart
    Asked on March 25, 2016 at 08:26 AM

    why the application form does not reach the e-mail but is present only on my modules in jot form? 

     

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    ashwin_d
    Answered on March 25, 2016 at 10:17 AM

    Hello mekart,

    I'm sorry for the trouble caused to you.

    Upon checking your form's email alert, I did not find any issue with that. You have configured it correctly and none of your email address is in our bounce list. You should receive the submission emails without any problem.

    I did test your form by sending a test submission and looks like it did not trigger submission emails to be sent. I am not sure what is causing this issue. I would suggest you to please delete your existing email alert and add a new one to see if that solves your problem. The following guide should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have nay questions.

    Thank you!

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    ashwin_d
    Answered on March 25, 2016 at 11:10 AM

    Hello davidpetroski,

    It seems you have created another thread for your question and you will be answered here:  http://www.jotform.com/answers/802688-I-am-not-recieving-completed-forms-#0 

    Thank you!

  • Profile Image
    lvbmarketing
    Answered on March 25, 2016 at 11:35 AM

    Our forms are doing the exact same thing...last 48 hours we've received submissions but they did not come to the email address they were supposed to. It has worked without issue up til now. It's not just one form..but all of them. Something had to have happened on Jot Form's end..?

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    Ben
    Answered on March 25, 2016 at 12:26 PM

    @lvbmarketing. I see that you have opened your own thread, but also posted on other people's threads. Please do refrain from doing the same in future.

    It is always best if you open your own thread and wait for reply on the same since the issue might seem similar, but in most cases it is not.

    My colleague has already assisted you on your own thread here: https://www.jotform.com/answers/802700 in regards to this issue, so please do reply back there if you have any additional questions or issues.

    Thank you.