What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Someone submitted a form but it never came through

    Asked by nannyjoynt on April 05, 2016 at 12:05 PM



    I had someone who submitted a form "Nanny Application" named Jennifer Craig yesterday. It never came through. I am hoping it is saved somewhere??? 


    Is there anything we can do to make sure this type of thing does not happen? The form they are filling out takes 2 hours+ and we have had quite a few people say they submitted and it never came through. 



  • Profile Image
    JotForm Support

    Answered by Jan on April 05, 2016 at 01:33 PM

    I checked the mail logs of this form (https://www.jotform.com/21526262888158) and I didn't see any "Jennifer Craig" listed on the full name.

    I also checked the submissions area and search for "Jennifer Craig" and I didn't find anything.


    Since it is not in the mail logs and not in the submissions page, it is possible that the form was not submitted.

    Did you receive any email notifications in your inbox? If yes, then can you please share the submission ID?

    If this form is embedded on a webpage, please try re-embedding it using the Iframe method to avoid script conflicts.

    Thank you.