I forgot my encrypted password how can I reset it?

  • Johnny Dunn
    Asked on October 13, 2023 at 2:40 PM

    I forgot my encrypted password hiw can I reset it?

  • Christian JotForm Support
    Replied on October 13, 2023 at 3:37 PM

    Hi Johnny,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Unfortunately, that is not possible. Once a password has been set on an Encrypted form, it cannot be reset or changed. I'm afraid to say that if you lose or forget the current password for your Encrypted form, you can't access it anymore, and the data is considered lost. Could you please try to remember the password you set? Perhaps you saved it or noted it somewhere. 

    You may want to check out our Security and Form Encryption pages to learn more.

    Let us know if there’s anything else we can help you with.