What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    bandwidth exceeded

    Asked by gregbovenkerk on April 13, 2016 at 03:54 PM
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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 05:33 PM

    There is a number of times you can download files stored in the account, the limits are:

    Small files - less than 10 MB = 100 times

    Large files - More than 10 MB = 10 times

    Please specify what is the file you are trying to download, we will be glad to reset it's limit, however, this can be done only once per account's lifetime.

    I would suggest you to use alternatives to save the files in the cloud using any of our File Sharing and Storage apps:

    Most popular are:

    Google Drive: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    Dropbox: https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm