Some fields do not show data in submission

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    Asked on April 20, 2016 at 10:42 AM


    I am not able to understand why I am not getting some data filled and submitted by my clients?

    and main thing I do not understand when I get that form in email upon submission. I have multiple if conditions and labels for different sections but when i get submission it is without labels and hard to understand it. I want to get data based on if conditions and not all the fields when they haven't input anything there.


    Can you see what wrong I am doing? and why some fields does not show data like some options yes\no does not show up.


    here is the link.

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    Answered on April 20, 2016 at 01:09 PM

    May we know what data or labels you are referring to? I'm not sure if I am understanding your concern correctly. Are the data showing in your submissions page BUT not in the email notification?

    I also noticed that you are missing a space when you added two email addresses in the recipient field. Below is a screenshot, you should have a comma AND a space when adding multiple recipients in your email notification.


    If you could share us a screenshot of the actual problem, that would help us a lot to understand it better.

    Please note that the email notification/autoresponders will not be affected by your conditions, they are fixed template, you can edit them though. We'll wait for your response.

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    Answered on April 20, 2016 at 03:10 PM

    I am sorry for the confusion.

    What I meant is I have Headings for different sections, is there any way I can include them in reply email form so I know when I get a submission.?

    It is confusing right now to understand.


    See some of the fields are based on if conditions and it is empty because users do not have to add info. i want to figure out something.


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    Answered on April 20, 2016 at 05:43 PM

    If I can understand, what you are trying to do is including the heading of each section on the email notification and this is to know which fields are on which section, basically you would like to separate the fields on your email template as you did on your form. 

    Now if you have noticed the heading text can not be including on emails as you do with the fields, here is a screenshot about the fields that you can include on emails: 

    If you would  like to include the text in the email you will need to add it manually, updating the current template in order to show the data of the fields as you want. 

    Regarding to empty fields, you are able to hide them by following the steps on this guide:

    But this will revert the email template  to the original version, it means that all the changes that you do on the template will be discarded. 

    Try to apply this on your end and see the result, do let us know if you have questions, we will be glad to help you.