Account got locked out.

  • Jeanne Rippe
    Asked on October 21, 2023 at 1:14 AM

    So I have spent all day because I got locked out of account (which does not make sense if you guys indicated creating and account, using the account & now say go do a different email to not get stopped by your system - it does not make sense what email you use to create an account).

    2nd I do not understand if I did nothing why the link that got created in my account worked 1x and then is not found or got disabled - why would this be when nothing was changed. I have tried to submit ticket but you have to login, I have tried to answer everything to your email staff and I get no response for hours.

    How do you make this platform user friendly? There is no support to call, there seems to be no way to get answers, your site say easy just upload a document - I did this the other day & I corrected the fields & spent hours doing so to now just get emails that want me to pay you for what ? does that keep my account when you offer free to try & I am trying to try this with total difficulty?

    What else do I need to provide to get this all corrected - like today not next month or never? There should be an easy solution(s) in order to want to use this platform - what is it? Please help. Jeanne

    Page URL: https://www.jotform.com/help/873-how-to-update-the-pdf-through-smart-pdf-forms/
  • Elbert_A Jotform Support
    Replied on October 21, 2023 at 4:02 AM

    Hi Jeanne,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I could that the account associated with your email isn't locked. If you're referring to another account, please share with us the username of your account, so we could check on it? When an account gets disable, the form is also disabled.

    I moved your other question to a new thread and helped you with that here, and here.

    Once we hear back from you, we'll be able to help you with this.