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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Automated answer to people who filled out form

    Asked by themusehaus on May 25, 2016 at 08:39 AM

    Hi guys,


    i want to send an automated personalised email to people who filled out the form and also left their email addresses. However, the confirmation of the filled form does not come via their email addresses they have put in, but it comes via the JotForm "noreply@jotform.com" email address. 


    Is there a way to automate the process and send people who filled out the form a personalised confirmation email? I would also have different categories of personalised confirmation emails, depending on the answers people give.  



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    JotForm Support

    Answered by Mike_G on May 25, 2016 at 11:06 AM

    noreply@jotform.com is the default sender email. If you want to change so your email address would appear as the sender of the email you can set up SMTP for your form or add a custom sender address to an email alert.



    However, if you want the email address of the one filling up the form to show as the sender of the email, you need to Set-Email-Field-as-the-Sender-Email-Address-for-Notification-Email-with-Mandrill

    Since the "From Email" field under Advanced of the autoresponder only appears if the sender email is from Mandrill.

    But, Mandrill made recent changes to this and they would only allow email address' domains that are added by the Mandrill account owner as verified domains. 


    Please do note that you need to have access to the domains you wish to add as verified domains.

    Let us know if you have questions about the information given above and with regards to your other concern, I have moved it to a new thread which you can follow by clicking the link below.


    Thank you.