Automated answer to people who filled out form

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    themusehaus
    Asked on May 25, 2016 at 08:39 AM

    Hi guys,

     

    i want to send an automated personalised email to people who filled out the form and also left their email addresses. However, the confirmation of the filled form does not come via their email addresses they have put in, but it comes via the JotForm "noreply@jotform.com" email address. 

     

    Is there a way to automate the process and send people who filled out the form a personalised confirmation email? I would also have different categories of personalised confirmation emails, depending on the answers people give.  

     

    Thanks,
    Juri

  • Profile Image
    Mike_G
    Answered on May 25, 2016 at 11:06 AM

    noreply@jotform.com is the default sender email. If you want to change so your email address would appear as the sender of the email you can set up SMTP for your form or add a custom sender address to an email alert.

    How-to-Setup-SMTP-for-a-Form

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    However, if you want the email address of the one filling up the form to show as the sender of the email, you need to Set-Email-Field-as-the-Sender-Email-Address-for-Notification-Email-with-Mandrill

    Since the "From Email" field under Advanced of the autoresponder only appears if the sender email is from Mandrill.

    But, Mandrill made recent changes to this and they would only allow email address' domains that are added by the Mandrill account owner as verified domains. 

    How-to-Set-up-Sending-Domains

    Please do note that you need to have access to the domains you wish to add as verified domains.

    Let us know if you have questions about the information given above and with regards to your other concern, I have moved it to a new thread which you can follow by clicking the link below.

    How-to-send-email-notification/autoresponder-base-on-submitter's-selections-using-conditions

    Thank you.