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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    My form submissions are not being forwarded to email

    Asked by jcbrown on June 10, 2016 at 09:35 AM

    Hello, 

     

    Our webform isn't sending submissions to us via email can you please help?  

     

    https://form.jotform.com/61445819459164

    Submissions forwarded email JotForm hello
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    JotForm Support

    Answered by KadeJM on June 10, 2016 at 10:40 AM

    I see you appear to be having an issue with receiving submissions at your email address.

    I've checked your email notification setup and that looks okay.

    Also, your email address is not currently listed in our bouncelist.

    According to your email history our servers have been sending mail to your email normally.

    Have you tried checking your spam folder?

    Additionally, I would recommend referring to these guides below for more help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues