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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email submissions

    Asked by grobert on June 14, 2016 at 08:47 AM

    I have noticed that our domain is not receiving email notifications? I've seen this issue in many threads. Help please.

    Page URL:
    http://www.webster-ma.gov/index.php?option=com_content&amp;amp;view=ar<br/>ticle&amp;amp;id=289:event-submission-frm&amp;amp;catid=9:uncategorise<br/>d

    not receiving email email submissions unable to receive email notifications
  • Profile Image
    JotForm Support

    Answered by Jan on June 14, 2016 at 10:41 AM

    I checked your form and I didn't find any problems in the settings regarding your notification. I did a test submission on your form. The mail logs shows that the notification was sent to this email recipient (su**ort@webst****a.gov). 

    However, I found out that the account's email address is in the bounce list. I have removed it now from the list. You might want to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these helpful guides:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.

     

  • Profile Image

    Answered by grobert on June 14, 2016 at 10:55 AM

    Thanks for the quick response. I figured I was on the bonce list and is why I change the address. I have added all of your IP's to allowed and white listed suggested names.

     

    Thanks for the help! 

  • Profile Image
    JotForm Support

    Answered by Jan on June 14, 2016 at 12:44 PM

    You are welcome. You can put the email recipient back since I already removed it from the bounce list. Let us know if you need further help. Thank you.