- grobertAsked on June 14, 2016 at 08:47 AM
I have noticed that our domain is not receiving email notifications? I've seen this issue in many threads. Help please.
- JotForm SupportJanAnswered on June 14, 2016 at 10:41 AM
I checked your form and I didn't find any problems in the settings regarding your notification. I did a test submission on your form. The mail logs shows that the notification was sent to this email recipient (su**ort@webst****a.gov).
However, I found out that the account's email address is in the bounce list. I have removed it now from the list. You might want to whitelist our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses
Please check these helpful guides:
Hope that helps. Thank you.
- grobertAnswered on June 14, 2016 at 10:55 AM
Thanks for the quick response. I figured I was on the bonce list and is why I change the address. I have added all of your IP's to allowed and white listed suggested names.
Thanks for the help!
- JotForm SupportJanAnswered on June 14, 2016 at 12:44 PM
You are welcome. You can put the email recipient back since I already removed it from the bounce list. Let us know if you need further help. Thank you.