What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    If I downgrade back to free, do I lose all the data from my current forms?

    Asked by MHCMM on June 15, 2016 at 09:34 AM

    I need this service on a project by project basis, so the plan will be to upgrade again when we have the next project. The service works perfectly and I'm very satisfied with the results :)

  • Profile Image
    JotForm Support

    Answered by Jan on June 15, 2016 at 11:13 AM

    No, you'll not lose the submissions. However, the free plan only have 100mb storage space. As of right now, your account shows you have 229.80mb upload space. If you downgrade your account right now, your account will get suspended.

    I would suggest you to download the uploaded files first. After that, you need to delete the submissions that has the attachments to clear your upload space. When you're done with this, you can go ahead and downgrade your account.

    Related guides:

    If you have any questions, let us know. Thank you.