Email Notifications: Forms are not being emailed.

We have at least 2 forms that are not emailing anymore.  This is since possibly yesterday, if not earlier.

Forms:

http://myk9u.com/boardingschoolform

http://myk9u.com/thankyou_notdoneyet

Username: "k9university"

Help,
Angel

405-361-4324

angel@myk9u.com

I have checked your forms and found that you're using two different email addresses, but only one of them is currently in our bounce list, this is the reason: 

Reason(s) : smtp; 550-5.7.1 Unauthenticated email from fedex.com

I have removed it from our bounce list and you should receive emails now, I would suggest you to follow the steps on this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

Here is a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

If the issue still persists you should ask your email provider to white-list our IP addresses, but do note that this will work only if you're using our default sender emails: Whitelisting-JotMails-IP-Addresses

If you're already using our default sender email addresses, white-listed our IP addresses and emails are not being sent then I think you may consider using SMTP to send your emails, here is the guide: How-to-Setup-SMTP-for-a-Form