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  • Profile Image

    Email Notifications: Forms are not being emailed.

    Asked by K9University on June 15, 2016 at 10:02 AM

    We have at least 2 forms that are not emailing anymore.  This is since possibly yesterday, if not earlier.

    Forms:

    http://myk9u.com/boardingschoolform

    http://myk9u.com/thankyou_notdoneyet

    Username: "k9university"

    Help,
    Angel

    405-361-4324

    angel@myk9u.com

     

    Page URL:
    http://myk9u.com/thankyou_notdoneyet

    at least href mailto a
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    JotForm Support

    Answered by Kevin_G on June 15, 2016 at 12:00 PM

    I have checked your forms and found that you're using two different email addresses, but only one of them is currently in our bounce list, this is the reason: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from fedex.com

    I have removed it from our bounce list and you should receive emails now, I would suggest you to follow the steps on this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists you should ask your email provider to white-list our IP addresses, but do note that this will work only if you're using our default sender emails: Whitelisting-JotMails-IP-Addresses

    If you're already using our default sender email addresses, white-listed our IP addresses and emails are not being sent then I think you may consider using SMTP to send your emails, here is the guide: How-to-Setup-SMTP-for-a-Form