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  • Profile Image

    We are not receiving submitted email values in our autoresponders

    Asked by max123jot on June 17, 2016 at 01:29 PM

    i have entered email as

    {a_email}

    {r_email}

    into the autoresponder fields

    but i dont seem to receive emails as expected

    pleas advise

    Page URL:
    https://form.jotform.com/61666469168167

  • Profile Image

    Answered by Ben on June 17, 2016 at 02:23 PM

    I took a look at your form, and I do see both field tags being present in the autoresponder.

    Based on everything I saw it seems that everything is set up properly - so once the form is filled out and submitted, the emails that were added will be sent in the email autoresponder template.

    Now could you please give us a bit more details in regards to the actual issue that you have so that we can better understand the issue?

    I can only presume that when you receive the autoresponder you did not get the submitted emails?

  • Profile Image

    Answered by max123jot on June 17, 2016 at 02:45 PM
    dear ben
    yes, i have been working to get this right since i submitted the request
    i seems to work , but i need to try it out a bit more
    there are -2- users
    resident
    attending
    resident completes one form
    and thank you page provides edit submission link to provide "attending"
    link to edit the same form
    this works but is clunky
    in receiving form autoresponders,, it seems, some of the emails contains a
    link to "edit response"
    but others dont
    i would like to make the autoresponse email to "attending" contain the link
    to edit submission
    is this possible?
    also, i dont know where this text resides so i could edit
    thanks to jot form
    m
    *F/R Dr. Alexander Cevl - Attending Assesses Urology Resident Surgery*
    ...
  • Profile Image

    Answered by Ben on June 17, 2016 at 03:01 PM

    I am glad to hear that it is working.

    Now just to see if I understood the requirement you have correctly:

    1. You wish to send 2 autoresponders

    2. One of them goes to resident who was filling out the form

    3. the other autoresponder goes to attending

    4. the email that goes to resident does not include edit link

    5. the email that goes to attending does include edit link

    Is that correct?

    Also if the above is correct, are you testing with the same email? It is usually best to test such setups with 2 different emails as it avoids confusion what goes where and how it looks like.

  • Profile Image

    Answered by max123jot on June 17, 2016 at 04:45 PM
    1. You wish to send 2 autoresponders
    yes
    2. One of them goes to resident who was filling out the form
    yes
    3. the other autoresponder goes to attending
    yes
    4. the email that goes to resident does not include edit link
    link is fine to be received
    5. the email that goes to attending does include edit link
    yes
    Is that correct?
    Also if the above is correct, are you testing with the same email? It is
    usually best to test such setups with 2 different emails as it avoids
    confusion what goes where and how it looks like.
    my wife is helping and she has two different emails (work/home) so we are
    using these two
    thanks in advance
    m
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 17, 2016 at 05:51 PM

    Thank you for providing us with the additional information above.

    Have you tried checking your spam folders to make sure they didn't end up there?

    I looked at your email history and our mail servers show we are sending emails to you normally so your autoresponders should be working too.

    What email addresses have you been using so far that it hasn't been working for?

    Are you using any filters?

    I tested this across three different email accounts on my end and I was able to receive all of them so unfortunately I couldn't replicate a problem as of right now.

     

  • Profile Image

    Answered by max123jot on June 17, 2016 at 06:45 PM
    dear jotform
    i am working to confirm, but i believe e-mails are now being sent
    appropriately
    what i was hoping for is an easy way for a receipient to receive the url to
    "edit submission"
    for example:
    https://www.jotform.com/edit/342010522595186953
    i had tried to put {edit_submission} in the autoresponder fields, but did
    not seem to work
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2016 at 09:30 PM

    The correct edit tag is {edit_link}. In the autoresponder settings, you can add the edit link from the "Form Fields" options. 

    You can also add the same tag to the thank you message so submitters can click the link after submitting the form. 

  • Profile Image

    Answered by max123jot on June 18, 2016 at 05:45 PM
    https://form.jotform.com/61666469168167?institution=Lurie%20Children%27s%20Hospital%20of%20Chicago&attendingName=max%20attending&goals=mmmmm&surgicalCase=repair%20distal%20shaft%20hypospadias&residentName=max%20resident&r_email=mmaizels@northwestern.edu&a_email=mmaizels@luriechildrens.org
    works great now
    thanks
    i have tried to edit the inject css code
    so that the field labels / input sizes are more to my liking
    i have had some success (3columns now)
    but i dont feel confident that i know what i am doing
    is there a place to learn
    what i would like to do is to have the field paddings tighter
    and figure out how to space the fields better
    the fields appear one way on my form builder , but differently when viewed
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 18, 2016 at 07:22 PM

    On behalf of my colleagues, you are welcome!

    On regards of learning more CSS, there are free online tutorials, here is one: http://www.w3schools.com/css/default.asp 

    Open a new thread if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by max123jot on June 18, 2016 at 09:45 PM
    great
    my new homework
    but also i had asked about if possible to compute # correct ans for a test
    with questions posted on jotform
    please advise

    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on June 18, 2016 at 10:27 PM

    Hi,

    We're happy to know that it's working great now. As advised by my colleague, I took the liberty of creating a new thread for your most recent query. We'll have it answered shortly. :)

     

    Don't hesitate to get back to us if you have further questions.