We are not receiving submitted email values in our autoresponders

i have entered email as

{a_email}

{r_email}

into the autoresponder fields

but i dont seem to receive emails as expected

pleas advise

I took a look at your form, and I do see both field tags being present in the autoresponder.

Based on everything I saw it seems that everything is set up properly - so once the form is filled out and submitted, the emails that were added will be sent in the email autoresponder template.

Now could you please give us a bit more details in regards to the actual issue that you have so that we can better understand the issue?

I can only presume that when you receive the autoresponder you did not get the submitted emails?

dear ben
yes, i have been working to get this right since i submitted the request
i seems to work , but i need to try it out a bit more
there are -2- users
resident
attending
resident completes one form
and thank you page provides edit submission link to provide "attending"
link to edit the same form
this works but is clunky
in receiving form autoresponders,, it seems, some of the emails contains a
link to "edit response"
but others dont
i would like to make the autoresponse email to "attending" contain the link
to edit submission
is this possible?
also, i dont know where this text resides so i could edit
thanks to jot form
m
*F/R Dr. Alexander Cevl - Attending Assesses Urology Resident Surgery*
...

I am glad to hear that it is working.

Now just to see if I understood the requirement you have correctly:

1. You wish to send 2 autoresponders

2. One of them goes to resident who was filling out the form

3. the other autoresponder goes to attending

4. the email that goes to resident does not include edit link

5. the email that goes to attending does include edit link

Is that correct?

Also if the above is correct, are you testing with the same email? It is usually best to test such setups with 2 different emails as it avoids confusion what goes where and how it looks like.

1. You wish to send 2 autoresponders
yes
2. One of them goes to resident who was filling out the form
yes
3. the other autoresponder goes to attending
yes
4. the email that goes to resident does not include edit link
link is fine to be received
5. the email that goes to attending does include edit link
yes
Is that correct?
Also if the above is correct, are you testing with the same email? It is
usually best to test such setups with 2 different emails as it avoids
confusion what goes where and how it looks like.
my wife is helping and she has two different emails (work/home) so we are
using these two
thanks in advance
m
...

Thank you for providing us with the additional information above.

Have you tried checking your spam folders to make sure they didn't end up there?

I looked at your email history and our mail servers show we are sending emails to you normally so your autoresponders should be working too.

What email addresses have you been using so far that it hasn't been working for?

Are you using any filters?

I tested this across three different email accounts on my end and I was able to receive all of them so unfortunately I couldn't replicate a problem as of right now.

 

dear jotform
i am working to confirm, but i believe e-mails are now being sent
appropriately
what i was hoping for is an easy way for a receipient to receive the url to
"edit submission"
for example:
https://www.jotform.com/edit/342010522595186953
i had tried to put {edit_submission} in the autoresponder fields, but did
not seem to work
...

The correct edit tag is {edit_link}. In the autoresponder settings, you can add the edit link from the "Form Fields" options. 

You can also add the same tag to the thank you message so submitters can click the link after submitting the form. 

https://form.jotform.com/61666469168167?institution=Lurie%20Children%27s%20Hospital%20of%20Chicago&attendingName=max%20attending&goals=mmmmm&surgicalCase=repair%20distal%20shaft%20hypospadias&residentName=max%20resident&r_email=mmaizels@northwestern.edu&a_email=mmaizels@luriechildrens.org
works great now
thanks
i have tried to edit the inject css code
so that the field labels / input sizes are more to my liking
i have had some success (3columns now)
but i dont feel confident that i know what i am doing
is there a place to learn
what i would like to do is to have the field paddings tighter
and figure out how to space the fields better
the fields appear one way on my form builder , but differently when viewed
...

On behalf of my colleagues, you are welcome!

On regards of learning more CSS, there are free online tutorials, here is one: http://www.w3schools.com/css/default.asp 

Open a new thread if you need anything else, we will be glad to assist you.

great
my new homework

...

Hi,

We're happy to know that it's working great now. As advised by my colleague, I took the liberty of creating a new thread for your most recent query. We'll have it answered shortly. :)

 

Don't hesitate to get back to us if you have further questions.