What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications when someone fills out the jotform. This is very important to be fixed as it will completely kill our show!

    Asked by Brenda Buckingham on June 19, 2016 at 12:33 AM
    JotForm email notifications email Getting
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    JotForm Support

    Answered by Kevin_G on June 19, 2016 at 12:42 AM

    I can see that emails have failed and this is because your email address is in our bounce list, here is the reason of that: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com 

    I have removed it now and you should receive your emails now and I can confirm that, I submitted your form and noticed the email was successfully sent: 

    I would suggest you to follow this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    You're able to check and remove your email address if this is in our bounce list again, here is the guide to do it: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, try using SMTP, if after doing this you are still not receiving emails, please let us know, we will be glad to further check your form.