What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can confirmation page be created?

    Asked by JMatute on June 23, 2016 at 03:46 PM

    See below from my call center:


    Good afternoon,


    When we submit a message using your URL, we do not get a confirmation page.


    It just says “waiting”


    Can you create a confirmation page. Or something to come up after we submit the message so that the operator knows it was submitted successfully?

    Because if it says “waiting” the operator will retain the caller on the line till we see it was submitted.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 23, 2016 at 04:54 PM

    If I understood you correctly when you form is submitted it just says “waiting” and form is never submitted. I have tested your form and I was not able to replicate mentioned issue. When I submitted your form I got redirected to Thank You page. Were you able to resolve your issue?

    This is our default Thank You page. You can also add your own text on thank you page and you can also customize it. 


    You can also redirect your users to some other page when you form is submitted: 


    If you want to notify your users via email once they submit your form you can create a form Autoresponder email. Inside of this guide you can find how to do it:


    If you are unable to submit your embedded form, please provide us URL of your webpage so that we can test your form there. 

    Let us know if you need further assistance.