What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I understood your concern correctly.
JotForm's online forms can be submitted by your users multiple times, unless you enable the form limitation. They can submit the same information as long as they open the form and click the submit button.
Could you please elaborate? What is the exact problem you are getting?
Here are some guides on how to limit the submission of a form:
I hope that helps.