What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you have an email error log?

    Asked by Kari  on June 27, 2016 at 09:27 AM

    We are not receiving some of the notification emails.  Do you have a log you can check to see if you are receiving an error?  Our IT department requested this. 

     

    Thank you.

    email error receiving email history email log mail server log email error log not receiving emails
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    JotForm Support

    Answered by KadeJM on June 27, 2016 at 10:05 AM

    So far I understand you are looking for an email error log in our system.

    Yes, we have something very close to this which you can check by looking at your email history that shows a detailed log of your forms and emails and what our mail server is doing with that.

    Please see https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Additionally, since you said you are not receiving some of the email notifications I would suggest that you use our bouncelist tool to check and make sure they didn't end up there and if they did you can then easily remove those email addresses.