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    Do you have an email error log?

    Asked by Kari  on June 27, 2016 at 09:27 AM

    We are not receiving some of the notification emails.  Do you have a log you can check to see if you are receiving an error?  Our IT department requested this. 


    Thank you.

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    Answered by KadeJM on June 27, 2016 at 10:05 AM

    So far I understand you are looking for an email error log in our system.

    Yes, we have something very close to this which you can check by looking at your email history that shows a detailed log of your forms and emails and what our mail server is doing with that.

    Please see https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Additionally, since you said you are not receiving some of the email notifications I would suggest that you use our bouncelist tool to check and make sure they didn't end up there and if they did you can then easily remove those email addresses.