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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Form fields are not showing in the notification email

    Asked by Go4ProPhotos on June 28, 2016 at 12:22 PM

    I have created a jotform with several questions for our retreat attendees to fill out.  When I do a test email to me, it leaves out the last two questions every single time.  I even tried to clone and do a new one, but it always leaves out the last two questions of "gold or silver" and "t-shirt size".  I have saved it and when I preview, I can see the two boxes, but when I send it to me as the link in my email, those are left off.

     

    Page URL:
    https://form.jotform.com/61795320434960

    email sent showing up form is not showing
  • Profile Image
    JotForm Support

    Answered by Jan on June 28, 2016 at 01:18 PM

    I cloned your form and I wasn't able to replicate your issue. I did a test submission on the cloned form and the last 2 form fields appeared on the email notification. Here's a screenshot of the form:

    Here's a screenshot on the email:

    Is it possible that this issue is already fixed? If not, please try to delete the notification and then create a new email notification.

    Related guides:
    Setting-Up-Email-Notifications
    How-to-Delete-Notifications-Autoresponder

    Hope that helps. Thank you.