What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms do not submit correctly when viewed in report email

    Asked by SpiritFitness on July 07, 2016 at 03:04 PM

    Some forms submitted come out with old products listed in the request email. They do not feature the new products and names, neither do they have any numbers on them.

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    JotForm Support

    Answered by BJoanna on July 07, 2016 at 04:34 PM

    Webpage you provided is password protected, so I was not able to check the form you are having issues with. Please provide us login credentials to your webpage or provide us ID of the form you are having issues with. 

    I have inspected form that you last modified http://www.jotform.com/form/11292202631 ad I saw that some questions inside of your email Notification does not match with label of your form fields. To resolve this issue I would suggest you to create new email Notification and delete old one

    When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Let us know if you need further assistance.