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Not getting email notifications from submissionsAsked by SharmDas on July 12, 2016 at 06:09 AM
When I first set up my form, the responses used to get emailed to me. i found that I hadn't been receiving any responses for about 3 days but when I come on to the website I can see them. How do I fix this?
responses receiving bounce list not receiving email unable to receive
Your email is in the bounce list which is why you're having trouble receiving emails from JotForm.
I have remove it from the bounce list. You should be able to receive new notifications. Please try whitelisting our mail servers and IP addresses. Here are some related guides that you might want to check:
Hope that helps. Thank you.
Thank you very much for sorting this out.
Is there any way of getting the previous submissions sent to the email address?
Working Days: Tuesday, Wednesday & Friday
THE FOUNDATION FOR PSYCHOTHERAPY AND COUNSELLING
5 Maidstone Building Mews, 72 - 76 Borough High Street, London, SE1 1GN
Tel: 0207 378 7392
FPC is the professional home for graduates of WPF Therapy. Run by our members, we represent the interests of our members. For graduates and trainees, we help foster their sense of belonging and their professional development.
A COMPANY LIMITED BY GUARANTEE. REGISTERED IN ENGLAND AND WALES. NUMBER3610301 REGISTERED OFFICE: 5 MAIDSTONE BUILDING MEWS, 72-76 BOROUGH HIGH STREET, LONDON SE1 1GN
It is possible to manually forward submissions via email from the submission view of your account:
There is not currently a way to automatically send failed emails.