Not getting email notifications from submissions

  • SharmDas
    Asked on July 12, 2016 at 6:09 AM

    HI

    When I first set up my form, the responses used to get emailed to me. i found that I hadn't been receiving any responses for about 3 days but when I come on to the website I can see them. How do I fix this?

  • Jan
    Replied on July 12, 2016 at 8:56 AM

    Your email is in the bounce list which is why you're having trouble receiving emails from JotForm.

    Not getting email notifications from submissions Image 1 Screenshot 20

    I have remove it from the bounce list. You should be able to receive new notifications. Please try whitelisting our mail servers and IP addresses. Here are some related guides that you might want to check:

    How-to-remove-your-email-address-from-bounce-list
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps. Thank you.

  • SharmDas
    Replied on July 12, 2016 at 10:45 AM
    Thank you very much for sorting this out.
    Is there any way of getting the previous submissions sent to the email address?
    Thanks
    Kind Regards,
    Ari London
    Administrative Office
    Working Days: Tuesday, Wednesday & Friday
    THE FOUNDATION FOR PSYCHOTHERAPY AND COUNSELLING
    5 Maidstone Building Mews, 72 - 76 Borough High Street, London, SE1 1GN
    Tel: 0207 378 7392
    Website: www.thefpc.org.uk
    FPC is the professional home for graduates of WPF Therapy. Run by our members, we represent the interests of our members. For graduates and trainees, we help foster their sense of belonging and their professional development.
    A COMPANY LIMITED BY GUARANTEE. REGISTERED IN ENGLAND AND WALES. NUMBER3610301 REGISTERED OFFICE: 5 MAIDSTONE BUILDING MEWS, 72-76 BOROUGH HIGH STREET, LONDON SE1 1GN
    ...
  • David JotForm Support
    Replied on July 12, 2016 at 11:59 AM

    It is possible to manually forward submissions via email from the submission view of your account:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Not getting email notifications from submissions Image 1 Screenshot 20

    There is not currently a way to automatically send failed emails.