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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications from submissions

    Asked by SharmDas on July 12, 2016 at 06:09 AM

    HI

    When I first set up my form, the responses used to get emailed to me. i found that I hadn't been receiving any responses for about 3 days but when I come on to the website I can see them. How do I fix this?

    Page URL:
    https://eu.jotform.com/submissions/51374941927362

    responses receiving bounce list not receiving email unable to receive
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    JotForm Support

    Answered by Jan on July 12, 2016 at 08:56 AM

    Your email is in the bounce list which is why you're having trouble receiving emails from JotForm.

    I have remove it from the bounce list. You should be able to receive new notifications. Please try whitelisting our mail servers and IP addresses. Here are some related guides that you might want to check:

    How-to-remove-your-email-address-from-bounce-list
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps. Thank you.

  • Profile Image

    Answered by SharmDas on July 12, 2016 at 10:45 AM
    Thank you very much for sorting this out.
    Is there any way of getting the previous submissions sent to the email address?
    Thanks
    Kind Regards,
    Ari London
    Administrative Office
    Working Days: Tuesday, Wednesday & Friday
    THE FOUNDATION FOR PSYCHOTHERAPY AND COUNSELLING
    5 Maidstone Building Mews, 72 - 76 Borough High Street, London, SE1 1GN
    Tel: 0207 378 7392
    Website: www.thefpc.org.uk
    FPC is the professional home for graduates of WPF Therapy. Run by our members, we represent the interests of our members. For graduates and trainees, we help foster their sense of belonging and their professional development.
    A COMPANY LIMITED BY GUARANTEE. REGISTERED IN ENGLAND AND WALES. NUMBER3610301 REGISTERED OFFICE: 5 MAIDSTONE BUILDING MEWS, 72-76 BOROUGH HIGH STREET, LONDON SE1 1GN
    ...
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    JotForm Support

    Answered by david on July 12, 2016 at 11:59 AM

    It is possible to manually forward submissions via email from the submission view of your account:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    There is not currently a way to automatically send failed emails.